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birchlane windows and door

Product Warranty Terms

All windows by Stage Windows & Doors are manufactured to meet or exceed industry standards. Stage Windows & Doors warrant its products against defects in materials and workmanship occurring because of the manufacturing process. Our Window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in this transferable limited lifetime warranty.

The following window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in this limited warranty. Did you register your warranty as an owner? We offer a lifetime warranty on white vinyl frame and vinyl sash members, a 20-year limited warranty on insulating glass, a 15-year limited warranty on hardware and a 15-year limited warranty on painted windows. All warranties are fully transferable at no charge.

Vinyl LIFETIME WARRANTY on White Vinyl Frame and Vinyl Sash Members. Stage Windows are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and uneven fading of the frame or sash members for the lifetime of the product from the date of installation. We offer 20 YEAR LIMITED WARRANTY on insulating glass. At Stage Windows & Doors insulating glass units are covered by a 20 Year Warranty against sealed unit failure. "Failure" is defined as a loss of the seal between the glass and the edge sealant resulting in the formation of moisture between the inner and outer panes of glass or the collection of dust or dirt between the inner and outer panes of glass. Under no circumstances is broken glass covered under this Warranty.​

According to the Canadian Glazing Standards Board (CGSB), for glazing quality glass, defects such as minute bubbles, eyes, crystals and/or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted. Cracked glass or IG failure due to a manufacturing defect or subject to thermal shock are covered on parts for a period of one (1) year from the date of invoice. We offer 15 YEAR LIMITED WARRANTY on Hardware. All Stage Windows & Doors hardware is warranted against defects in materials and workmanship for a period of 15 years from the date of invoice. This limited warranty does not cover any hardware that has been tampered with or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding the use of such product, nor does it cover corrosion-related damage.

We offer 15 YEAR LIMITED WARRANTY on painted products. Stage Windows & Doors painted windows are warranted against such defects in material and workmanship that might result from paint peeling, flaking, cracking and major non-uniform discoloration for a period of fifteen (15) years and is caused by exposure to sunlight, heat, or noxious or abrasive materials. Corner welds on coloured windows may fade over time. Colour touch-up is the responsibility of the homeowner. Stage Windows & Doors warrants that the PVC laminate will not delaminate, chip, crack or blister for a period of fifteen (15) years under normal conditions. Damage to the interior laminate caused by using abrasive cleaners is excluded. Stage Windows & Doors warranty is fully transferable at no extra costs, provided that the products are registered within 30 days from the purchasing and a notification of the transfer from the new owner is submitted within 30 days from the closing day. Notifications can be sent via mail or be made online. Limitations on repairs or replacement Stage's liability is limited solely to repairing or replacing parts and substituting such parts with equivalent as it may be necessary at the sole discretion of Stage Windows & Doors. 

Under no circumstances will Stage Windows & Doors be liable for incidental or consequential charges, such as but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense. This warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters in any way the product after installation without the written consent of Stage Windows & Doors. If the product is used for a purpose not intended or otherwise outside the accepted and advised use and if harmful cleaning solutions and abrasive compounds are used, as well as any windows manufactured outside Stage Windows & Doors manufacturing specifications as specified on the official website. Stage Windows & Doors' limited lifetime warranty must be registered within 15 days from the completion of the installation to be valid. Registration can be made online or via mail by providing the dealer's name, copy of the invoice or work order number, date of purchase, and installation day.

Screen Punctures and tears in screens are covered for a period of 10 days after the delivery or pick up. Free parts and labour are not included. Please note that a screen will not stop a child from falling out of the window.

Warranty Exclusions

The following are excluded from coverage under this warranty: 

  • Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage. 

  • Any damage to the window or window components due to the settlement of the building structure.

  • Any damage caused by wind, hail, lightning or other incidents of weather deemed as an act of God. Minor imperfections in windows and doors that do not affect the product's structural integrity or obscure vision.

  • Any window which has been repaired or modified by any person other than a factory-trained service technician or authorized Stage Windows & Doors representative or any Non-Stage add-on or replacement parts added to the Window(s).

  • Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.

  • If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, cracks and/or damaged components without notifying Stage Windows & Doors before installation.

  • Any product not paid in full or sold through any account which is not in good standing.

Logo of Stage Windows & Doors

Click on the logo to register your warranty.

Logo of Dorplex Entry Systems

Click on the logo for complete warranty details.

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